N S O F T

Technical Support

Services >> Technical Support

Post implementation, technical support is crucial for the success of ERP implementation. NSoft IT's technical support provides an array of Service and Support Plans to choose from, so that you derive maximum benefit of the plan. You can avail the respective benefits by choosing a suitable option.


Annual Software Enhancement Plan

Where, the customer is entitled to receive free annual updates for client as well as third party during the coverage period.

The Technical Support Helpdesk is available during business hours on all weekdays except holidays. The support is also available via email or telephone; and is categorized in the following subheads

Standard Product Support

The support on the certain areas would be considered under maintenance contract that covers the following areas of product suppor

Services

Installation related

Provides assistance in the installation & reinstallation of the software and addressing the issues related to it.

Report related

ASM covers the issues under the standard report. Report layout modifications like changing logo or caption would be included but, any logic change, addition of Data fields in the existing report along with new reports creation would be out of the scope.

Software Related

Queries include software usability issues encountered in normal functionality specific to the NSoft IT software plus customizations and Add-Ons provided.

Integration with third Party Software: The integration of NSoft IT with third party software would be supported, limited to the current configuration supported by NSoft IT.

Compatibility Issues

Compatibility Issues of NSoft IT with different systems like SQL server, OS, etc., would be addressed, provided that NSoft IT has released the compatibility version of certain products and is validated by the system.

Document Control

A mess can eventuate very quickly if you are referring to different versions of the same project document. To avoid it, we exercise version control of documents.

Managing Document Changes and Distribution - We keep a track of the version number and release date of each document and can easily manage document change and its distribution.

Integration with Financial Software

Issues related to integration of NSoft IT and Accounting application would also be included as a part of maintenance.

Released Service Pack

Covers providing information about the release of the new patches for the customer relevant areas. NSoft IT would also be available to assist customer's key contact in the installation of the new built and patches.

Data Related Issues

Like data correction during the routine business process would be undertaken by NSoft IT. NSoft IT would not take any responsibility of any changes made in the data through back end by the customer, accomplished through the GUI, neither would entertain data corrections to maintain the referential integrity of the system.

NSoft IT school

Would be providing the NSoft IT school login for the users. This will be self-learning tool to gain knowledge about the different modules using online audio-video tutorials. This will be limited to the number of user licenses purchased by the customer.

Support provided on a chargeable (Time and Material) basis

IT Support: Is provided on chargeable basis. The actual task will be performed after the execution of Work Order and receipt of payment. This includes:

  • Data maintenance excluding backup restoration in case of server/operating system failure
  • Restoration, however will not include readying the server machine with an operating system, but will include installation of NSoft IT standard/customized product before the database is finally restored
  • Installation & upgrade of the software on the various workstations excluding server and 1 client machine
  • Network and accessibility issues Indexing and re-indexing of the database Installations and configuration of software other than those provided by NSoft IT
NSoft IT Knowledge Support

    This support is also provided on the chargeable basis and includes:

  • Training to new employees of the customer
  • Training on the Add-on products purchased later
  • Training on the Crystal Reports

Report Modifications and Application Customizations
  • All application customizations
  • All the Reports creation, modifications and customization are included and tasks will be performed after Work Order generation and receipt of corresponding payments.

License: Any issue related to the licensing of the software will be addressed by NSoft IT.

We have a wide range of satisfied customer base who trust our "Elegant work and Rewarding Experience" Policy.

Quick Links
Services
Contact

Privacy & Terms.

Copyright @2022